1.1 Plans Available: GuardSOC offers Starter ($49/mo), Growth ($199/mo), Pro ($2,500/mo), and Enterprise (custom pricing) plans.

1.2 Billing Cycles: Subscriptions are billed monthly or annually in advance. Annual subscriptions receive applicable discounts.

1.3 Payment Terms: Payment is due immediately upon subscription activation. Failure to pay will result in service suspension per Section 3.

1.4 Price Changes: GuardSOC reserves the right to modify pricing with 30 days' notice. Existing subscriptions maintain current pricing until renewal.

2.1 License Generation: Upon successful payment, a unique license token is generated and bound to your account, subscription plan, and billing cycle.

2.2 License Validation: Your license is continuously validated. Access to GuardSOC features is contingent on maintaining an active, valid license.

2.3 Device Limits: Each plan includes specific device/endpoint limits. Pro and Enterprise plans offer unlimited devices.

2.4 Feature Access: Features (AI agents, automation, compliance reports, etc.) are enabled based on your plan tier as defined in your license.

3.1 Grace Period: If payment fails, your account enters a 7-day grace period. All features remain active during this period.

3.2 Suspension: If payment is not resolved within the grace period, your license will be suspended and all services will be immediately terminated.

3.3 Data Retention: Suspended accounts retain data for 30 days. After 30 days, data may be permanently deleted.

3.4 Reactivation: To reactivate a suspended account, all outstanding payments must be cleared. A reactivation fee may apply.

4.1 Customer Cancellation: You may cancel your subscription at any time. No refunds are provided for partial billing periods.

4.2 Termination by GuardSOC: We reserve the right to terminate accounts for violation of terms, fraudulent activity, or non-payment.

4.3 Effect of Termination: Upon termination, your license is immediately deactivated and all access is revoked.

4.4 Data Export: You have 30 days post-termination to export your data. Contact support@aiguardsoc.com for assistance.

5.1 No Refunds: All subscription fees are non-refundable except as required by law or as explicitly stated in writing by GuardSOC.

5.2 Trial Period: All plans include a 7-day free trial. Cancel before the trial ends to avoid charges.

5.3 Exceptions: Refunds may be granted at GuardSOC's sole discretion for service outages exceeding SLA commitments.

6.1 Uptime Guarantee: GuardSOC targets 99.9% uptime for Pro and Enterprise plans. Starter and Growth plans target 99.5% uptime.

6.2 Response Times:

• Standard SLA: 24-hour response to critical issues
• Priority SLA: 4-hour response (additional $1,000/mo)
• Mission Critical SLA: 1-hour response (additional $2,500/mo)

6.3 SLA Credits: Service credits may be issued for verified downtime exceeding SLA thresholds, as sole remedy.

6.4 Exclusions: SLA does not cover downtime due to customer actions, third-party services, or force majeure events.

7.1 Standard Support: Email support (support@aiguardsoc.com) included with all plans. Response within 24-48 hours.

7.2 Pro Support: Pro plan includes priority support with dedicated success manager.

7.3 Enterprise Support: Custom support agreements available with dedicated infrastructure and 24/7 availability.

7.4 Support Boundaries: Support covers platform usage, troubleshooting, and configuration. Custom development is not included.

8.1 Data Security: GuardSOC implements industry-standard security measures including encryption, access controls, and regular audits.

8.2 Compliance Standards: Pro and Enterprise plans include compliance reporting for HIPAA, PCI-DSS, ISO27001, SOC2, GDPR, and CCPA.

8.3 Data Ownership: You retain all rights to your data. GuardSOC processes data solely to provide services.

8.4 Data Location: Data is stored in secure, geographically distributed data centers with redundancy and backup.

9.1 Service Disclaimer: GuardSOC is provided "as is" without warranties of any kind, express or implied.

9.2 Liability Cap: GuardSOC's total liability shall not exceed amounts paid by you in the 12 months preceding the claim.

9.3 Consequential Damages: GuardSOC is not liable for indirect, incidental, special, or consequential damages.

9.4 Security Breaches: While GuardSOC implements robust security measures, no system is 100% secure. You are responsible for your own security posture.

10.1 Updates: GuardSOC may modify these terms at any time. Material changes will be communicated via email.

10.2 Acceptance: Continued use of GuardSOC after term modifications constitutes acceptance of the new terms.

10.3 Objection: If you object to term changes, you may cancel your subscription within 30 days of notification.

11.1 Jurisdiction: These terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions.

11.2 Dispute Resolution: Disputes shall first be resolved through good-faith negotiation. If unresolved, binding arbitration will be pursued.

11.3 Class Action Waiver: You agree to resolve disputes on an individual basis and waive the right to participate in class actions.